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Return and Exchange

If you're not 100% satisfied with your purchase you can return the items within 30 days of receipt. After these 30 days a return isn't possible anymore. If you received a defective or damaged article, please contact our customer support.

For a quick and smooth return handling, please follow these steps:

• All items must be returned within 30 days of receipt to the stated return address.
• In order to speed up the return process please place the filled out return form and the shipping order in the package.
• We kindly ask you to return the products only in the original packaging.
• Please retain proof of postage as the whole return process may take up to 7 days.

Return Shipping

Depending on the order value, country of delivery or on which platform you placed your order, the following conditions are applicable to your return shipping:

Regarding orders from one of our Online Shops:

Delivery to Germany Delivery to Austria Delivery to all other countries 
Order value: from 50 Euro Order value: from 50 Euro independent of order value
Return shipping costs: free Return shipping costs: free Customer pays the return shipping costs
Print return label*
Please contact us Return with sufficient postage 1)

 

 

 


For orders worth less than 50 euros, the return shipping costs are always to be payed by the customer.

*IMPORTANT: You can only create a return label yourself in your customer account. If you have ordered as a guest or without creating a customer account, please contact our customer service. We will be happy to create the return label for you.


Regarding orders from Ebay or Amazon:

Orders from Ebay 2) Orders from Amazon
Customer pays the return shipping costs Customer pays the return shipping costs

 

Return address:

Walser Logistikzentrum
Neu-Galliner-Ring 8
19258 Gallin
Germany

If you have further questions don't hesitate in contacting us. Our customer service team will be happy to assist you:

 

Support hours: 
Monday - Thursday: 08:00 a.m. to 11:45 a.m. and 1:00 p.m. to 5:00 p.m.
Friday: 08:00 a.m. to 12:30 p.m.

 

Exchange

If you would like to exchange an order for another size, colour or article, we will be happy to help you. The easiest and fastest method is to return the unwanted items and place a new order for the desired items. 

 

Refund

After we receive your return shipment, the money will be refunded in the same payment method used when ordering the product.
If you ordered with prepayment please write your account details on the return form.

 

Footnotes

1) Please be aware that if a return is received with either no or insufficient postage, the outstanding postage and handling fees are charged to the customer.

2) Usually the customer pays the return shipping costs for orders from Ebay. For some offers we pay the return shipping costs. The concerned offers are marked accordingly and the information in the offer applies.

3) Free hotline only for callers from Germany, Austria and Switzerland.
If you‘re calling from an other country, please dial +43 - 5576 7156 28. Price depends on your phone provider.

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